At Soeverly, we aim to make receiving your jewelry as smooth and straightforward as possible. This policy explains order processing, shipping methods, delivery estimates, and related information.
1. Order Processing
Orders are generally processed within [1–2 business days] after payment confirmation.
Processing times may be longer during promotional periods, holidays, or periods of unusually high order volume. Customized, made-to-order, or special-order items may require additional time, as stated on the relevant product page.
Business days exclude weekends and applicable public holidays.
2. Shipping Destinations
We ship to over 100 countries worldwide.
Please make sure your shipping address, postal code, email address, and phone number are accurate before placing your order.
3. Shipping Methods and Estimated Delivery
Available shipping methods and costs are shown at checkout.
The following is an example structure for the final policy. Replace the estimates with verified carrier and fulfillment information before publication.
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Standard Free Shipping: 6-10 business days.
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Express Shipping $20: 3-6 business days, where available.
Delivery estimates begin after the order has been processed and dispatched, unless otherwise stated. They are estimates, not guaranteed delivery dates.
If different products have different processing or shipping requirements, the relevant product page or checkout information will apply.
4. Shipping Costs and Free Shipping
Shipping fees, if any, will be displayed at checkout before you complete your purchase.
Free shipping may be available for eligible orders or destinations according to the offer displayed on our website. Minimum order values, geographic exclusions, and other conditions will be disclosed with the relevant offer.
5. Tracking Your Order
Where tracking is available, we will provide tracking information after your order has been dispatched.
Tracking updates may take time to appear after the carrier receives the parcel. Please allow a reasonable period for the carrier's system to update.
If your tracking information has not changed for an unusually long period, contact us at soeverlyjewelry@gmail.com with your order number.
6. Customs, Duties, and Taxes
All import duties, taxes, customs clearance fees, and other related charges are covered by Soeverly. You won't have to pay any additional fees upon delivery.
7. Delivery Issues
Delayed Delivery
Delivery may be affected by customs inspections, carrier delays, severe weather, public holidays, or other circumstances outside our reasonable control.
If your order has exceeded the stated delivery estimate, contact us so we can help investigate.
Incorrect Address
If you notice an incorrect address, contact us as soon as possible. We will try to help, but address changes cannot be guaranteed after dispatch.
Lost or Missing Parcels
If tracking indicates that a parcel is lost or if your order has not arrived within a reasonable period, contact us with your order number and tracking information. We will review the situation and work with the carrier where appropriate.
Marked as Delivered
If tracking shows that a parcel was delivered but you cannot locate it, please check with household members, building management, neighbors, or the carrier where appropriate, and contact us for assistance.
The resolution of a missing-delivery claim will depend on the available evidence, carrier investigation, shipping arrangements, and applicable consumer law.
8. Split Shipments
If an order contains multiple items, they may be shipped separately where operationally necessary. Where tracking is available, we will provide the relevant shipment details.
9. Contact Us
For shipping questions, contact:
Email: soeverlyjewelry@gmail.com
Please include your order number for faster assistance.