Soeverly ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit soeverly.com, make a purchase, contact us, or otherwise interact with our services.
Please read this policy carefully.
1. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Information You Provide
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Contact details, such as your name, email address, phone number, and shipping or billing address.
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Order information, including purchased products, order history, and transaction-related details.
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Information you provide when contacting customer support, submitting a review, or completing a form.
Payment Information
Payments are processed through the payment providers available at checkout. We may receive payment status, transaction references, and limited payment-related information, but we do not intentionally collect or store full payment card details when these are handled by our payment processors.
Device and Usage Information
When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, approximate location, pages viewed, referring URLs, and interactions with the website.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand site performance, and, where permitted, support advertising and marketing activities.
2. How We Use Your Information
We may use personal information to:
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Process, confirm, fulfill, and deliver orders.
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Process payments, refunds, returns, and exchanges.
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Provide customer service and respond to inquiries.
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Communicate about orders, products, policies, and important service updates.
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Maintain website security, prevent fraud, and protect against unauthorized activity.
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Improve our products, website experience, and customer service.
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Send marketing communications where permitted by law and subject to your preferences.
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Comply with applicable legal obligations and enforce our policies.
3. How We Share Personal Information
We may share relevant information with trusted service providers when necessary to operate our business, including:
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Shopify and other website hosting or ecommerce service providers.
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Payment processors and fraud-prevention providers.
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Shipping carriers, fulfillment partners, and customs-related service providers.
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Customer service, analytics, email, and marketing service providers.
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Professional advisers, regulators, courts, or law enforcement where legally required or permitted.
We do not sell personal information for money. Where certain privacy laws define activities such as targeted advertising or cross-context behavioral advertising as "selling" or "sharing," your rights and our practices will be governed by the applicable law and the choices made available to you.
4. Cookies and Advertising Choices
Cookies may be necessary for shopping cart functionality, checkout, security, and website preferences. Other cookies or tracking technologies may be used for analytics or advertising, subject to applicable consent requirements.
You may be able to manage cookies through your browser settings and, where provided, our cookie preference tool. Blocking certain cookies may affect website functionality.
You can also use available unsubscribe links in marketing emails to stop receiving promotional messages. Transactional messages related to purchases or essential services may still be sent.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, accounting, legal compliance, dispute resolution, and fraud prevention.
Retention periods vary depending on the type of information and applicable legal requirements.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
7. International Data Transfers
Your information may be processed or stored in countries other than the country in which you reside. Where required, we will use appropriate safeguards for international transfers of personal information.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to object to or restrict certain processing, withdraw consent, or opt out of certain advertising-related activities.
To exercise an applicable privacy right, contact us at [Privacy Contact Email].
We may need to verify your identity before fulfilling a request. Some information may be retained where permitted or required by law.
If you are located in the European Economic Area, the United Kingdom, California, or another jurisdiction with specific privacy protections, additional rights and disclosures may apply. These should be completed to reflect the actual legal basis for processing, relevant service providers, and local requirements.
9. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases or use the service independently under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe a child has provided personal information unlawfully, please contact us.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their independent practices.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The revised version will be posted on this page with an updated "Last Updated" date.
12. Contact Information
For questions about the Policy, please contact:
Email: soeverlyjewelry@gmail.com
Business Name: SOEVERLY