At Soeverly, we want you to feel confident when choosing your jewelry. If an item is not right for you, please review the following return and exchange guidelines.
This policy does not limit any mandatory cancellation, return, refund, repair, replacement, or other consumer rights available under applicable law.
1. Return Window
Subject to the conditions below, eligible items may be requested for return within 30 days of delivery.
To begin a return, contact soeverlyjewelry@gmail.com with your order number and the reason for your request.
Certain jurisdictions provide different mandatory return or cancellation rights. Where those rights apply, they will take precedence over any conflicting provision in this policy.
2. Return Eligibility
Unless otherwise required by law, eligible returns should meet the following conditions:
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The item is unused and in its original condition.
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The item is returned with its original packaging, accessories, certificates, and included documentation, where applicable.
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The item has not been resized, engraved, customized, or otherwise altered after purchase.
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The return request is submitted within the applicable return period.
For hygiene, quality-control, and resale reasons, jewelry should be handled carefully and returned in a condition suitable for inspection.
These conditions do not remove your right to inspect an item as reasonably necessary or your rights concerning defective, damaged, misdescribed, or otherwise non-conforming products.
3. Items That May Be Excluded
Unless required otherwise by applicable law, the following may be excluded from change-of-mind returns:
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Personalized, engraved, customized, or made-to-order items.
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Items damaged through misuse, unauthorized alteration, or improper care after delivery.
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Items that cannot be returned for a legally valid hygiene or safety reason, where the relevant exception applies.
Any exclusion will be interpreted in accordance with applicable consumer law. We will not exclude a return or remedy where the law requires us to provide one.
4. How to Request a Return
Step 1: Contact Us
Email soeverlyjewelry@gmail.com with your order number, the item you wish to return, and the reason for the return. For damage or product issues, please include clear photographs where possible.
Step 2: Receive Instructions
Our customer service team will review your request and provide return instructions, including the correct return address and any required reference number.
Please do not send items to an unconfirmed address.
Step 3: Pack the Item Securely
Use suitable protective packaging to help prevent damage during transit. Include the relevant order information and any accessories or documentation requested.
Step 4: Ship the Return
Use the return method specified in your instructions and retain your proof of postage and tracking details.
5. Return Shipping Costs
For a change-of-mind return, the customer may be responsible for return shipping costs, where permitted by law and where this responsibility has been disclosed appropriately.
If an item arrives damaged, defective, incorrect, or materially different from its description, contact us before shipping it back. We will explain the appropriate remedy and return arrangements in accordance with applicable law.
6. Refunds
Once the returned item is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method unless another method is agreed upon or required by law.
Refund processing times may vary by payment provider and financial institution. Any legally required refund deadline will apply.
Where permitted by law, a refund may exclude non-refundable shipping services that were separately purchased and already performed, but we will not deduct fees that applicable law prohibits.
7. Exchanges
If you need a different size or would like to exchange an eligible item, contact us at soeverlyjewelry@gmail.com.
Exchanges are subject to product availability, inspection, and applicable legal requirements. If a direct exchange is unavailable, we may offer an appropriate alternative, such as a return and a new order, where permitted by law.
Please wait for our instructions before returning an item for exchange.
8. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from the item ordered, contact us as soon as reasonably possible and include your order number and clear photographs, if available.
We will assess the issue and provide an appropriate solution, which may include repair, replacement, refund, or another remedy required or permitted by applicable law.
Your statutory rights are not limited by any suggested reporting period in this section.
9. Order Cancellations
If you wish to cancel an order before dispatch, contact us as soon as possible. We will try to assist, but cancellation may not be possible once processing or dispatch has progressed.
Any cancellation rights available under applicable law remain unaffected.
10. Contact Us
Returns & Exchanges Email: soeverlyjewelry@gmail.com
Please include your order number and a brief description of your request.